Network troubleshooting

Important: Your phone must be unlocked / SIM-free for use in Israel.

  • If your phone has dual-sim slots, use our SIM card in slot # 1.
  • The SIM card will search for the mobile network and log on automatically.
  • Insert the SIM only after landing in Israel, and while the phone is turned off.
  • If you do not have a network, please turn off the phone and take out the SIM card, insert the SIM card back and turn on the phone.

Android users:

If you still don’t have service, make sure that the network mode is on GSM/UMTS:
Settings → Mobile networks → Network mode → GSM / UMTS


  • Calls to 144 (Directory Inquiries), 1800, 1888 and 1900 numbers are not included in the package.
  • We strongly recommend that you use WiFi for data-intensive activities, such as: streaming videos, uploading and downloading pictures, Skype voice calls etc.
  • Free WiFi is available in almost every coffee shop and restaurant in Israel.