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Frequently Asked Questions
SIM Details (9)
- What Network do the Israeli SIM cards connect to?
- What does the SIM card package include?
- Which Israeli SIM card size do I need to order?
- Do I need to activate my Israeli SIM card after purchasing it?
- What time will my Israeli SIM card be activated?
- Can my Israeli SIM card be used as a hotspot?
- Do I need to return the Israeli SIM card?
- Can I use the Israeli SIM card in other countries?
- SIM packaging
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International (7)
- How can my friends and family call my Israeli number?
- Can I send international SMS?
- How do I know the remaining balance for the International calling credit?
- Would I be able to receive international incoming calls? Would I be charged?
- What are the International calling options?
- What is the USA/Canada phone number for?
- How do I make International Calls to USA/Canada?
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Shipping (10)
- What are our SIM card shipping options?
- Where do I write my shipping address?
- FREE Pick-Up in Israel
- Shipping to the USA
- International Shipping
- Shipping in Israel
- Shipping to Canada
- Already have an Israeli SIM card?
- Group Packages
- What are the Business / Working days for Shipping?
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Technical (6)
- How do I replace the SIM card? – for iPhone
- What should I do if my phone is locked?
- Network troubleshooting
- Internet & APN troubleshooting
- Sending SMS by iPhone iMessage
- Accessing Voicemail
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