Frequently Asked Questions

All the packages include 1 SIM card with:

• Israeli phone number with Unlimited Local calls & Local texting in Israel.
• 100GB data high-speed internet.
• Triple SIM card – an integrated card with pre-cuts for all three sizes.
• For USA/Canada residents: unlimited USA/Canada outgoing calls and a local USA/Canada number for unlimited incoming USA/Canada calls.

Which Israeli SIM card size do I need to order?

All our Israeli SIM cards are now Triple SIM cards – integrated card with pre-cuts for all three sizes

If you still need to check which SIM size is suitable for your phone, click here, write your phone model in the SEARCH option and check the SIM size for your phone.

Do I need to activate my Israeli SIM card after purchasing?

No, the Israeli SIM card will be activated automatically on the day that you arrive.
Simply insert the Israeli SIM card in your phone after landing in Israel and it is ready to use.

What time will my Israeli SIM card be activated?

Your Israeli SIM card will be activated automatically at 02:00am on your arrival day and suspended at 23:30pm on your departure day.

If you arrive before 02:00am or depart after 23:30pm, please contact us.

Can my Israeli SIM card be used as a hotspot?

Yes, all of our Israeli SIM cards can be used as hotspot / tethering.

If you want an Israeli SIM card for MiFi or Modem device, please order one of the “data only” plans.

Do I need to return the Israeli SIM card?

No, you can keep the Israeli SIM card and use it the next time you arrive to Israel.

Can I use the Israeli SIM card in other countries?

No, our Israeli SIM cards work only in Israel.

SIM packaging

Please keep the SIM frame and packaging – it contains your PUK and other information that may be required for customer service.

What Network does the Israeli SIM cards connect to?

SimToIsrael uses two types of Israeli SIM cards:
Pelephone and Cellcom.

Those are the largest cellular providers in Israel.

Do the SIM cards have 4G network coverage in Israel?

Yes, SimToIsrael provides Israeli SIM cards from two of the largest mobile cellular network providers in Israel – Pelephone and Cellcom.

Both carriers allow the best and most consistent access to network coverage throughout Israel but there are a few areas that are not completely covered, such as the West Bank and Palestine territories.

Our SIM cards support 4G but some places don’t have 4G coverage and will connect to 3G.

Please see this cellular coverage map showing where the network is stronger. This will help you during your stay.

What is the USA/Canada phone number for?

Our Israeli SIM cards come with an Israeli phone number and also a local virtual USA or Canadian phone number.

This USA/Canadian number is for your USA/Canadian friends and family to call you to a local number, just by dialing the 10 digits for that number, and you will receive the calls in Israel.

International Calling Options:

Please note that calling 1800 / 1900 numbers is not part of the plan and may incur charges

Customer from the USA or Canada:

Your SIM card/s will be loaded with a virtual USA or Canada phone number for unlimited USA/Canada outgoing calling.

For USA/Canada customers - Calling to USA/Canada from Israel:

* Dial the phone number using this format: 00 – country code – number
** For example: to call a USA/Canada number dial: 00-1-1234567890

Customer from other countries (not USA or Canada):

During purchase, in the "where do you live?" question, select “Other”:
You can then choose to add international calling credit (this is valid for 30 days from your arrival date):
Click here to see the price per minute per country.

Customers who loaded international credit can make international calls:

* Dial *015
* Wait for the voice prompt to complete (English).
* Enter the phone number using this format: 00 – country code – number # (hash / pound)
** For example: to call a UK number enter 00-44-2012345678#
* The call will be connected.

How do I make International calls to USA/Canada?

For international calls you must dial: 00-country code-number
Example: 00-1-2125551234

Do not use any prefix other than 00 for international calls.

If you use another international calling provider your bundle will be depleted rapidly and you may incur additional charges.

How do I make International calls if I loaded International calling credit?

• Dial *015
• Wait for the voice prompt to complete (English)
• Enter the number in format 00 – country code – number # (hash / pound)
• Example: to call a UK number enter 00-44-2012345678#
• The call will be connected

How do I know the remaining balance for the International calling credit?

When you place an International call, there will be a voice message stating the current balance.

* Call by dialing: *015 >> 00 >> country code >> phone number >> #

Would I be able to receive international incoming calls? Would I be charged?

Incoming calls are unlimited and free of charge.

Can I send international SMS?

International text messages are NOT part of the plan.

In order to send international text messages we recommend you to use free Apps like “WhatsApp” or “Viber”.

Install these apps in your phone before leaving to Israel.

Watch our Video on how to use your regular WhatsApp account while using our Israeli SIM card.

How can my friends and family call my Israeli number?

You will receive an Israeli phone number with the SIM card.

The phone number will start with 05…….

For example: 052-956-8462

To call the above number from outside Israel, dial:
+972-52-9568462…. or 00972-52-9568462….

What are the shipping options?

Select your preferred shipping method during checkout.

See our Shipping methods here

Where do I write my shipping address?

During the checkout process you will be able to change shipping address.

When you use paypal as payment method, you can change the address in the paypal account.

How do I replace the SIM card? – for iPhones

1. Ensure the device is powered off.
2. From the right edge of the device, remove the SIM card tray.
3. Use a SIM eject tool (or paperclip) to unlock the tray by inserting it into the provided slot.
4. Insert the SIM card into the SIM card tray.

Insert the SIM with the logo and SIM card number on top (gold contacts facing down).

1. Insert the SIM card tray.
2. Press in on the tray to lock it into place.

Caution:

• Don’t attempt to insert the SIM card while the device is powered on. Doing so may harm the SIM card and/or the device.
• Don’t modify or alter your SIM card.

What should I do if my phone is locked?

Our Israeli SIM cards work only in unlocked phones.

If you are not sure if your phone is unlocked, you should ask your phone carrier to unlock it for you.

Usually the operators agree to unlock the phone for use with foreign SIM cards when a client requests.

Network troubleshooting

Important: Your phone must be unlocked / SIM-free for use in Israel.

• If your phone has dual-sim slots, use our SIM card in slot # 1.
• The SIM card will search for the mobile network and log on automatically.
• Insert the SIM only after landing in Israel, and while the phone is turned off.
• If you do not have network, please turn off the phone and take out the SIM card, insert the SIM card back and turn on the phone.

Android users:

If you still don’t have service, make sure that the network mode is on GSM/UMTS:
Settings → Mobile networks → Network mode → GSM / UMTS

Note:

• Calls to 144 (Directory Inquiries), 1800, 1888 and 1900 numbers are not included in the package.
• We strongly recommend that you use WiFi for data-intensive activities, such as: streaming videos, uploading and downloading pictures, Skype voice calls etc.
• Free WiFi is available in almost every coffee shop and restaurant in Israel.

Internet & APN troubleshooting

Usually the SIM card will assign settings automatically.

If there are internet or Access Point Name (APN) problems use the following SIM instructions:

Pelephone SIM cards

Cellcom SIM cards

Sending SMS by iPhone iMessage

Switch OFF the setting for : “Send as SMS/Text Message” and “Send as MMS Message”.
(Carrier charges will apply if this sends as a Text Message)

If this still sends messages as SMS / MMS, then turn the WiFi OFF on your iPhone, then ON – this will activate the settings.

Accessing Voice-mail

Use the following SIM instructions:

Pelephone SIM cards

Cellcom SIM cards

How do I call an Israeli phone number?

For local calls simply dial the Israeli phone number.
Example: 0xxxxxxxxx

How do I send an SMS to an Israeli phone number?

Open the phone’s texting app.
Type a contact name or the Israeli mobile phone number (05xxxxxxxx).
Type your text message.
Touch the Send icon to send the message.

You can send text messages only to mobile phones.

Can I use WhatsApp to talk and text the same way I do with my regular home number?

Yes,

After you land in Israel:
Insert your Israeli SIM card and switch on your phone.

The phone will automatically connect to the Cellular network.

Once this connects, open WhatsApp.

A message will appear saying “Carrier Changed, Mobile network changed. Do you want to register with a new phone number?”

For this above message:
DONT change the number.
DO select: KEEP (your own number)

Now you are connected and you have the same contacts and groups even though you are using a different SIM card.

Click here to watch our tutorial video.

Currency

All prices are in USD.

Payment Methods

We accept all payments by VISA, Mastercard, and Paypal.

All the prices are in $ USD.