Local calls

From Israel:

  • Dial a local number: 05x xxxxxxx

  • **Call an International number: 00-country code-number

From outside Israel:

  • Dial a local number: +972 5x xxxxxxx or 00972 5x xxxxxxx

  • **Call the SIM USA/Canada number: without any prefixes

**Only for packages to the USA/Canada:

Use only the 00 prefix for international calls otherwise you may incur additional charges.

International calls

If you live in the USA or Canada:
Your SIM card/s will be loaded with a virtual USA or Canada phone number for unlimited USA/Canada outgoing calling.

For USA/Canada customers - Calling to USA/Canada:
* Enter the number in format 00 – country code – number
** For example: to call a USA/Canada number enter 00-1-1234567890

For other countries (not USA or Canada):
During purchase, select “Other”:
You can then choose to add international calling credit (valid for 30 days from your arrival date):
Click here to see the price per minute per country.

Customer who loaded international credit:
* Dial *015
* Wait for the voice prompt to complete (English).
* Enter the number in format 00 – country code – number # (hash / pound)
** For example: to call a UK number enter 00-44-2012345678#
* The call will be connected.

 

Android users

Usually the SIM card will assign settings automatically.

FOR ANY INTERNET PROBLEMS DO THE FOLLOWING:

 

Add a new APN (Access Point Name):

Select:
Settings More Settings / More Networks Mobile Networks Access Points Name,
then press the MENU button,

Click: NEW APN and apply only the following settings:
Name: cellcom
APN: internetg
and SAVE it.
Do not touch on the other settings.

iPhone users

Usually the SIM card will assign settings automatically.

FOR ANY INTERNET PROBLEMS DO THE FOLLOWING:

 

Go to:
Settings → General → Reset

then press:
RESET NETWORK SETTINGS

If your phone has dual-sim slots: use our SIM card in slot # 1.

The SIM card will search for the mobile network and log on automatically.

Insert the SIM only after landing in Israel, and while the phone is turned off.

If you do not have network: turn off the phone and take out the SIM card, insert the SIM card back and turn on the phone.

Calls to 144 (Directory Inquiries) 1800, 1888 and 1900 numbers are not included in the package. Calls to these numbers may incur additional charges.

We strongly recommend that you use WiFi for data-intensive activities, such as: streaming videos, uploading and downloading pictures, Skype voice calls etc.

Dialing to the voice mail is: *80

The initial password is: 1234#

*If it is not working, call us and we will reset it.

Please keep the SIM frame and packaging – this contains your PUK # that may be required for customer service.

Download ‘WhatsApp’ while you are still abroad, and stay connected with all your ‘WhatsApp’ contacts after landing in Israel.

See how to use Whatsapp with our SIM cards.

If you connect to an Israeli App or service (such as Taxi or Parking services) using our SIM cards:

Make sure to disconnect and remove your personal information before leaving Israel.