• Calling a local number in Israel: Dial the 10-digit phone number without the Israel 972 country code. For example: 05x xxxxxxx
• Calling an international number from Israel: Dial the Israel international access code 00, followed by your destination country code and the phone number. For example: 00-country code-number Calling Israel from a different country:
• Calling a local Israeli number: Dial the country code followed by the phone number. For example: +972 5x xxxxxxx or 00972 5x xxxxxxx
• **Your USA contacts can call you using the USA/Canada number assigned to your SIM card: They will dial your local USA/Canada phone number without any international prefixes, just as they would for a local call. This applies ONLY to packages for the USA/Canada: Use only the 00 prefix for international calls to avoid incurring additional charges.

Please note that calling 1800 / 1900 numbers is not included in the plan and may incur charges.

Calling USA/Canada from Israel:

• Dial the phone number using this format: 00 – country code – number
  For example, to call a USA/Canada number, dial: 00-1-1234567890

Android users Internet Troubleshooting for Android users Usually, the SIM card will assign settings automatically. FOR ANY INTERNET PROBLEMS, FOLLOW THESE STEPS: CHECK MOBILE DATA: Settings → Data Usage (or Mobile Networks) → Ensure that “Mobile Data” (or “Data Enabled”) is ON
GET AUTOMATIC INTERNET SETTINGS CODE:
*Dial 9999 extension: 1
Or send a blank SMS to 9999, You will then receive the updated APN settings via SMS. Click on the link provided and follow the instructions.

OR MANUALLY DEFINE THE APN SETTINGS: Settings → More → Cellular / Mobile Networks → Access Points Name, then press the MENU or + button. Click: NEW APN and enter only the following settings: Name: Pelephone APN: internet.pelephone.net.il Username: pcl@3g Password: pcl SAVE it and then SELECT it. Do not modify any other settings.

iPhone users Internet Troubleshooting for iPhone users Usually, the SIM card will assign settings automatically. FOR ANY INTERNET PROBLEMS, FOLLOW THESE STEPS: CHECK MOBILE DATA: Settings → Cellular → Ensure that Cellular Data is ON
MANUALLY DEFINE THE APN SETTINGS: Settings → Cellular → Cellular Data Network → Access Points Name (APN), then press the MENU or + button.
Click: NEW APN and enter only the following settings: Name: Pelephone APN: internet.pelephone.net.il Username: pcl@3g Password: pcl SAVE it and then SELECT it. Do not modify any other settings.

IF THE INTERNET STILL DOESN’T CONNECT: Settings → General → Reset Press: RESET NETWORK SETTINGS