Before your trip:
Our Israeli SIM card will work in any GSM Unlocked phones.
Before arriving in Israel, please contact your mobile carrier to confirm your phone is unlocked.
Also, make sure that the SIM PIN is DISABLED in your iPhone settings:

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Important: Your phone must be unlocked / SIM-free for use in Israel.
download nowHome » Frequently Asked Questions » Instructions for Pelephone SIM cards
Did you purchase a Pelephone SIM card from us?
See below for instructions in various topics:
How to make calls, access voicemail. text, connect to the internet and more.
Do you need more help or have any questions?
Check out our FAQ first or Contact us.
Our Israeli SIM card will work in any GSM Unlocked phones.
Before arriving in Israel, please contact your mobile carrier to confirm your phone is unlocked.
Also, make sure that the SIM PIN is DISABLED in your iPhone settings:
How to call a local number in Israel: Dial the 10 digit phone number without the Israel 972 country code, for example: 05x xxxxxxx
**How to call an International number from Israel: Dial the Israel international access code 00, then your destination country code and then the phone number, for example: 00-country code-number
Call a local Israeli number: Dial the country code and then the phone number, for example: +972 5x xxxxxxx or 00972 5x xxxxxxx
**Your USA contacts can call you to the USA/Canada number assigned to your SIM card: They will dial your local USA/Canada phone number without any international prefixes, this is the same as they would dial a local call.
**This is ONLY for packages to the USA/Canada:
Use only the 00 prefix for international calls otherwise you may incur additional charges.
Your SIM card/s will be loaded with a virtual USA or Canada phone number for unlimited USA/Canada outgoing calling.
* Dial the phone number using this format: 00 – country code – number
** For example: to call a USA/Canada number dial: 00-1-1234567890
During purchase, in the "where do you live?" question, select “Other”:
You can then choose to add international calling credit (this is valid for 30 days from your arrival date):
Click here to see the price per minute per country.
* Dial *015
* Wait for the voice prompt to complete (English).
* Enter the phone number using this format: 00 – country code – number # (hash / pound)
** For example: to call a UK number enter 00-44-2012345678#
* The call will be connected.
Usually the SIM card will assign settings automatically.
Settings → More → Cellular / Mobile Networks → Access Points Name,
then press the MENU or + button,
Click: NEW APN and enter only the following settings:
Name: Pelephone
APN: internet.pelephone.net.il
Username: pcl@3g
Password: pcl
SAVE it and then SELECT it.
Do not touch on the other settings.
Usually the SIM card will assign settings automatically.
Settings → Cellular → Check that the Cellular Data in ON
Settings → Cellular → Cellular Data Network → Access Points Name (APN),
then press the MENU or + button,
Click: NEW APN and enter only the following settings:
Name: Pelephone
APN: internet.pelephone.net.il
Username: pcl@3g
Password: pcl
SAVE it and then SELECT it.
Do not touch on the other settings.
Settings → General → Reset
Press: RESET NETWORK SETTINGS
Dialing to the voice mail is: *151
The initial password is: 1234*
*If it is not working, call us and we will reset it.
The SIM frame and packaging contains your PUK #
Please keep the SIM frame and packaging as it may be required for customer service.
We therefore recommend using messaging Apps, such as WhatsApp, Skype etc.
Download ‘WhatsApp’ while you are still abroad, and stay connected with all your ‘WhatsApp’ contacts after landing in Israel.
If you register to Israeli Apps or services (such as Taxi or Parking services) using our SIM cards,
Make sure to disconnect and remove your personal information from the Apps before leaving Israel. We will not be relaible for any charges.
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