Instructions for Pelephone SIM cards

How to make calls from Israel:

• How to call a local number in Israel: Dial the 10 digit phone number without the Israel 972 country code, for example: 05x xxxxxxx

• **How to call an International number from Israel: Dial the Israel international access code 00, then your destination country code and then the phone number, for example: 00-country code-number

Calling Israel from a different country:

• Call a local Israeli number: Dial the country code and then the phone number, for example: +972 5x xxxxxxx or 00972 5x xxxxxxx

• **Your USA contacts can call you to the USA/Canada number assigned to your SIM card: They will dial your local USA/Canada phone number without any international prefixes, this is the same as they would dial a local call.

**This is ONLY for packages to the USA/Canada:

Use only the 00 prefix for international calls otherwise you may incur additional charges.

International Calling Options:

Please note that calling 1800 / 1900 numbers is not part of the plan and may incur charges

Customer from the USA or Canada:

Your SIM card/s will be loaded with a virtual USA or Canada phone number for unlimited USA/Canada outgoing calling.

For USA/Canada customers - Calling to USA/Canada from Israel:

* Dial the phone number using this format: 00 – country code – number
** For example: to call a USA/Canada number dial: 00-1-1234567890

Customer from other countries (not USA or Canada):

During purchase, in the "where do you live?" question, select “Other”:
You can then choose to add international calling credit (this is valid for 30 days from your arrival date):
Click here to see the price per minute per country.

Customers who loaded international credit can make international calls:

* Dial *015
* Wait for the voice prompt to complete (English).
* Enter the phone number using this format: 00 – country code – number # (hash / pound)
** For example: to call a UK number enter 00-44-2012345678#
* The call will be connected.

Internet Troubleshooting for Android users

Usually the SIM card will assign settings automatically.

FOR ANY INTERNET PROBLEMS DO THE FOLLOWING:

CHECK MOBILE DATA:

Settings → Data Usage (or Mobile Networks) →

Check that the “Mobile Data” (or “Data Enabled”) is ON

GET AUTOMATIC INTERNET SETTINGS CODE:

• Dial *9999 extension: 1
• Or send a blank SMS to 9999,
  Then you will receive the updated APN settings as an SMS message, click on their link and follow their instructions.

OR MANUALLY DEFINE THE APN SETTINGS:

Settings → More → Cellular / Mobile Networks → Access Points Name,

then press the MENU or  + button,

Click: NEW APN and enter only the following settings:

Name: Pelephone

APN: internet.pelephone.net.il

Username: pcl@3g

Password: pcl

SAVE it and then SELECT it.

Do not touch on the other settings.

Internet Troubleshooting for iPhone users

Usually the SIM card will assign settings automatically.

FOR ANY INTERNET PROBLEMS DO THE FOLLOWING:

CHECK MOBILE DATA:

Settings → Cellular → Check that the Cellular Data in ON

MANUALLY DEFINE THE APN SETTINGS:

Settings → Cellular → Cellular Data Network → Access Points Name (APN),

then press the MENU or  + button,

Click: NEW APN and enter only the following settings:

Name: Pelephone

APN: internet.pelephone.net.il

Username: pcl@3g

Password: pcl

SAVE it and then SELECT it.

Do not touch on the other settings.

IF THE INTERNET STILL DOESN’T CONNECT:

Settings → General → Reset

Press: RESET NETWORK SETTINGS