How to install and use your eSIM

woman making a call using an Israeli Pelephone SIM card

Did you purchase an eSIM from us?

See below for instructions in various topics:
How to install, text, connect to the internet and more.

Do you need more help or have any questions?
Check out our FAQ first or Contact us.

Before starting the installation process, Please make sure:

  • Internet connection is available
  • The eSIM’s QR code you received is ready for scan (Printed, saved to the phone’s gallery or displayed on another device)

Installation on iOS devices:

  1. Open Settings.
  2. Tap Cellular.
  3. Tap Add eSIM.
  4. Tap Use QR code.
  5. Scan the QR code OR tap the Gallery icon and select the QR image.
  6. Tap Continue twice.
  7. WAIT a few minutes for your eSIM to activate, then tap Done.
  8. Add a Label to your eSIM: Tap Secondary, and enter SIMTOISRAEL or any preferred label. Then tap Done and Continue.
  9. Select your Primary line for calls and text messages. Then tap Continue.
  10. Select your Primary line for Cellular/Mobile data. ENSURE that Allow Cellular Data Switching is turned off. Then tap Continue.

After completing these steps, the installation is completed and the page will close.

Installation on Android devices:

  1. Open Settings.
  2. Tap Connections.
  3. Tap SIM manager.
  4. Tap Add eSIM.
  5. Tap Scan QR code.
  6. Tap the Gallery icon and select the QR image.
  7. Tap Done.
  8. Wait a few minutes for the installation to complete.

After completing these steps, the installation is completed and the page will close.

Once you reach Israel, Make sure mobile data is set to your eSIM.

Instructions for iOS devices:

  1. Open Settings.
  2. Tap Cellular.
  3. Tap your eSIM.
  4. ENSURE that the eSIM is enabled. If not, toggle Turn ON This Line.
  5. Go back to Cellular.
  6. Tap Mobile data and select your eSIM.

Instructions for Android devices:

  1. Open Settings.
  2. Tap Connections.
  3. Tap SIM manager.
  4. ENSURE that the eSIM is enabled. If not, toggle ON.
  5. Tap Mobile data.
  6. Select your eSIM.

Your eSIM should automatically connect to a supported mobile network.

NOTE: while using your eSIM, it is recommended to Switch OFF your original SIM plan to avoid any charges:

IOS: Settings -> Cellular -> Select your primary line -> Toggle Roaming data OFF
Android: Settings -> Connections -> SIM manager -> Toggle your Primary line OFF